Question
We haven't been able to install Beyond 20/20 on a laptop running Windows 7. We have tried compatibility modes but no luck so far. Any solutions would be greatly appreciated.
Answer
Our contact for Beyond 20/20 here at StatCan has confirmed that Beyond 20/20 is compatible with Windows 7. He is aware of an installation issue however that has to do with difference between the Beyond 20/20 installers for 32 bit and 64 bit operating systems. His description of this issue and suggestion follow:
"There are 2 different installers for B2020 currently available on our website, one for 32 bit Operating Systems and one for 64 bit Operating Systems. It is possible that the user has tried to install the 32 bit version on the 64 bit Operating System so I would look to that as the first possible solution.
I believe both install packages are available on the DLI FTP site (note: we will make sure that both install packages are on the DLI FTP site) but I am providing the link to the 64 bit below. Please have your client try the .zip file (unzip the package and run 'setup.exe'). If the problem still occurs we would probably need a little more detail as to the error message being generated so that we can pass that along to the company.
64 bit installer (zip)
http://www2.beyond2020.com/SC/probrowser.zip"
I hope that this resolves the issue you are experiencing. Please let us know if this works.
Hello Sara,
ReplyDeleteA newer version of our browser have been released since, at this location:
http://www.beyond2020.com/SC/ProBrowser.exe
This version supports all current OS, in 32 or 64 bit versions, and it also supports monitors with more than 1,000 lines of resolution.
Gilles.
Thanks for the information Gilles!
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