Friday, November 6, 2015

Custom tab requests - online form vs email?

Question

Does anyone know if the procedure for requesting custom requests has recently changed slightly to now only be possible through an online form? I am accustomed to sending requests to: infostats@statcan.gc.ca but this address rejected my request. Not certain if just the email server was donw?

I then found this page which has only an online form:  http://www.statcan.gc.ca/reference/refcentre-centreref/index-eng.htm.

I was hoping an email address w/out the necessity of using an online form was still possible as it is then possible to copy into the initial correspondence the researchers requesting data.

Answer

In future it would be easier to email dli-idd@statcan.gc.ca with what custom tabulation you would be interested in and we can put you in touch with the relevant subject matter division whom would take your request from there. Please be sure to provide as much information as possible in your request and if possible reference a similar existing STATCAN product if your are aware of one.