Showing posts with label Data Reference Services. Show all posts
Showing posts with label Data Reference Services. Show all posts

Friday, February 26, 2010

Data Reference Service Levels

Question

I'm curious to see whether anyone has a policy or a set of guidelines for their data service? A document that highlights what service you provide and how you provide it? I'm looking for any information regarding reference service levels you provide for data.

Answer

It was recommended that I send you this link to Statistics Canada's Standards of Service to the Public (http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm). This may be an interesting complement to the descriptions of reference service levels you will receive from other DLI contacts.