NLSCY Cycle 5 - Download Problems

Question

I have downloaded from the ftp site the files for NLSCY Cycle 5. The Coefficient of Variation Interface works fine from my pc, but when I loaded onto our website (using the same file structure and file name), I get the following errors:
Children 0-5 years - Run time error '1004' Method 'Sheets' of object'_Global' failed Children and Youth 8-19 years - Run time error '9' Subscript out of Range (same error for French or English version). Any suggestions?

Answer

I just met with an individual of Special Surveys Division to see if there was a simple answer to your question. We reviewed the files on the FTP and as the product is installing properly on your PC, which is the intended use of the product, there is no support for using the files as you describe. However, they suggested that perhaps not all files were being transferred over? Please ensure that all files listed on the FTP are transferred to the web. Also, they suggest that you create two folders (0-5 and 8-19) and follow the same reporting structure and demonstrated on the FTP. It could be that the program is looking for a file in a certain folder but it is found elsewhere - thus causing the trouble. Apologies for not being able to completely resolve the problem, but I hope the suggestions bring you one step closer.